The collection of data on this website may be  suspended  at any time in the duration. Your objection will be recorded in the form of a cookie without a link to your identity.

Personal information

Personal information is data concerning the personal or material circumstances of an identified or identifiable natural person. This includes, for example, your name, telephone number, address, as well as all the information you provide to us when registering and creating your customer account.

Collection, processing and use of your personal information

We collect, store and process your data in order to be able to complete your order and provide any warranty services, for our services, for technical management and for our own marketing activities. Your personal information will only be passed on to third parties if this is necessary for the execution of the contract or invoicing, or if you have previously authorized this. As part of the execution of the order, the service providers commissioned by us receive, for example, the data necessary for the order and its execution. Our service providers are only entitled to use the data thus transmitted to perform the task assigned to them. Any other use of the information is expressly prohibited.

In order to process your order, we need your exact name, address and payment details. We also need your email address to be able to acknowledge receipt of your order and communicate with you. We also use it for your identification (customer login). In addition, you will receive confirmation of your order and its dispatch at your email address.

We delete your personal information – provided that its deletion does not conflict with legal retention obligations – when you have exercised your right to its deletion, when the information is no longer necessary for the purposes for which it was stored, or when its storage contravenes other legal provisions.

All personal data collected via our website www.skin-geneve.ch may be combined with data on the same person obtained by Manor in another context (e.g. when sending a competition entry form or online purchases). In addition, Skin Genève reserves the right to use the data collected for marketing purposes.

Newsletter

To send you our newsletter, we use the so-called opt-in procedure, i.e. we only send you a newsletter by e-mail if you have previously and expressly confirmed that we should activate our newsletter service for you.

If you no longer wish to receive newsletters from us, you can cancel this service at any time. You will find a link in each newsletter to unsubscribe. You can also subsequently request that our service center reactivate the sending of the newsletter.

Personalized advertising

The information you provide us helps us improve your shopping experience by providing you with a user-friendly and personalized service. To do this, we use the information you provide us with as well as the data that is automatically generated by our system in order to design personalized advertising that is targeted to your interests, for example through newsletters or ads recommending certain products. We rely on available data such as e-mail receipt and reading confirmations, information about your computer, Internet access, operating system and platform, your order history, the history of the services you have requested, the date and time you visited our site, and the products you have viewed.

We use this information in pseudonymous form exclusively… Our goal is to design more useful and interesting advertising for you. For this reason, the evaluation and analysis of the data we collect about you in pseudonymous form helps us not to send you random advertising… To this end, we also check which of the advertising emails we send you you have opened, in order to avoid sending you unnecessary emails.

You are considered to have accepted that Skin Genève uses the information you have communicated and the other data recorded in your customer account, as well as the usage data in pseudonymous form, so that we can send you personalized advertising and/or present you with specific offers and services.

If you do not wish to receive personalized advertising, you can refuse it. To do this, simply inform our Customer Service by email or post.

Competitions, market research and opinion polls

In competitions, we use your personal data to notify you of your winnings and to send you advertising for our offers. You will find, where applicable, detailed information in the conditions of participation of each competition.

Furthermore, we use your personal data to conduct market research and opinion polls. It goes without saying that we only use them anonymously, for statistical purposes and for the exclusive use of Skin Genève. Your survey responses are neither published nor transmitted to third parties. We do not simultaneously record your survey responses and your email address or other personal information.

Cookies

Skin Genève uses so-called “cookies”. These are small text files that are locally stored on the user’s computer and that allow us to recognize you the next time you visit our website. Cookies are used to analyze the user’s behavior and are evaluated to improve our offer and its content according to the specific needs and expectations of the customer. Most of the cookies we use are deleted from your hard drive at the end of the browser session. Other cookies remain on your computer and thus allow us to recognize you the next time you visit. You have the option of blocking the storage of cookies in the “Tools” (Explorer) or “Preferences” (Safari) menu of your browser.

Payment Security

When you place an order or access personal data in your customer account, the SSL security server software performs 128-bit encryption of the information entered before transmission. This standard is used by banks for all online transactions and currently offers the highest level of security on the Internet.

In these secure areas, the URL address of Skin Genève begins with https://, the “s” meaning “secured”. In addition, an icon representing a closed padlock is displayed in the lower right area of ​​your browser.

Stripe is an electronic payment solution that provides the security sought after in online payment processing on the Internet. The certified payment platform guarantees a safe and simple financial transaction by credit and debit cards, for online store operators as well as for cardholders.